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Altera Recruitment 2023 – Various Service Desk Analyst Posts | Apply Online

Altera will release Various Service Desk Analyst Jobs this Year 2023. Those Candidates who are interested in the vacancy details & completed all eligibility criteria can read the Notification and apply online. To apply for Altera Jobs Recruitment log in to the official website www.as.alterahealth.com

Organization: Altera

Employment Type: IT Jobs

Total Vacancies: Various

Location: Pune, Maharashtra, India

Post Name:

  • Service Desk Analyst

Applying Mode: Online

Educational Qualification:

  • Applicants should pass a Bachelor’s Degree with 2-5 years of relevant work experience Preferred or equivalent from a recognized board.

Responsibilities:

  • Provide incident acceptance, qualification/diagnosis, incident resolution, incident escalation and investigation, knowledge creation, request fulfillment
  • Act as a command center for major incidents for all Infra and application components.
  • Independently resolve L1 and L2 issues around Windows, Windows Server, Distributed File System, Active Directory, Mac OS, Microsoft Exchange, ServiceNow, Oracle Finance, Quoting and HR, CA PPM and several other enterprise apps
  • Create knowledge articles based on user queries
  • Support users on call and chat in a 24×7 environment working rotational shifts

Knowledge, Skills, and Abilities:

  • Very strong understanding of troubleshooting Windows and Windows-based applications
  • Strong understanding of monitoring, support, and troubleshooting network and server issues
  • Strong understanding of Windows Server and Cisco Networking
  • Entry-level understanding of Citrix VDI, Morpheus, and VMWare
  • Entry-level understanding of Active Directory, Microsoft 365, Exchange, Antivirus, Phishing, and Backup solutions
  • Entry-level understanding of supporting Project management solutions (CA PPM & Oracle), HCM and SCM Solutions
  • Strong experience in working on and supporting ITSM solutions (ServiceNow). User provisioning and providing support to end users on the same
  • Strong experience in working on and supporting ACD solutions (PureCloud). User provisioning and providing configuration support to end users on the same

Age Limit:

  • Not Specified

Salary Package:

  • Best In Industry

Selection Process:

  • Written test
  • Interview

How to Apply:

  • Go to the official website www.as.alterahealth.com
  • Find the advertisement for Altera, and click on the advertisement.
  • Altera notification will open read it and check Eligibility.
  • To apply enter your details correctly and make the payment.
  • Candidates will be provided the opportunity to edit their application form before submission.
  • Finally, click the submit button and take a printout of the application form.

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