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Firstsource Recruitment 2023 – Various Senior Executive Posts | Apply Online

Firstsource will release Various Senior Executive Jobs this Year 2023. Those Candidates who are interested in the vacancy details & completed all eligibility criteria can read the Notification and apply online. To apply for Firstsource Jobs Recruitment log in to the official website www.firstsource.com

Organization: Firstsource

Employment Type: IT Jobs

Total Vacancies: Various

Location: Hyderabad, India

Post Name:

  • Senior Executive – Capability Development

Applying Mode: Online

Educational Qualification:

  • Applicants should pass a Graduate with 1-2 years of experience in a relevant role Preferred or equivalent from a recognized board.

Eligibility Criteria:

  • Good written and verbal communication skills & team management skills


  • Monitor agents to identify errors, and deviations & initiate corrective measures
  • Provide actionable data to various internal support groups as needed.
  • Generate account-specific QA reports based upon predefined contractual criteria and provide inputs to operations
  • Create & maintain a timely & accurate QA database
  • Conduct feedback sessions with Agents
  • Participate in the design of call monitoring formats and quality standards
  • Compile and track performance at team and individual levels
  • Participate in customer and client listening programs to identify customer needs and expectations
  • Coordinate and facilitate call calibration sessions for call center staff
  • Provide feedback to call center team leaders and managers
  • Prepare and analyze internal and external quality reports for management staff review

Age Limit:

  • Not Specified

Salary Package:

  • Best In Industry

Selection Process:

  • Online Test
  • Personal Interview

How to Apply:

  • Go to the official website www.firstsource.com
  • Find the advertisement for Firstsource, and click on the advertisement.
  • Firstsource notification will open read it and check Eligibility.
  • To apply enter your details correctly and make the payment.
  • Candidates will be provided the opportunity to edit their application form before submission.
  • Finally, click the submit button and take a printout of the application form.

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