Vembu Technologies released various Product Support Engineer jobs this year 2023. Those candidates who are interested in the vacancy details & completed all eligibility criteria can read the notification & apply via E-mail. To apply for Vembu Technologies Recruitment log in to the official website www.vembu.com
Organization: Vembu Technologies
Employment Type: IT Jobs
Total Vacancies: Various
Location: Chennai, India
Post Name:
- Customer Acquisition Analyst
- Product Support Engineer
Applying Mode: E-mail
Last Date: ASAP
Customer Acquisition Analyst:
Responsibilities:
- Initiating telephone and email contact with potential prospects from website registrations and lead generation lists; cold calling as needed
- Qualifying leads generated from marketing campaigns (Google AdWords, Live chat, website traffic, email campaigns, and events)
- Communicating with leads to overcome objections and determine if a need exists between the product and the potential customer
- Route qualified opportunities to the inside sales team for further development and closure
- Thoroughly qualify all sales opportunities and move them to the evaluation stage
Requirements:
- UG/ PG – Any specialization
- Excellent written and verbal communication skills
- Primarily working in the US shift and occasionally on the Europe shift as required
Product Support Engineer:
Responsibilities:
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about our products via email & call support
- Identify and escalate priority issues as per Client specifications
- Assisting clients/partners in troubleshooting via remote access
- Rectifying issues and closing the query/issue in a timely manner
- Ensuring customer experience by providing First Time Resolution(FTR) and doing Root Cause Analysis(RCA) for repetitive & major issues
Skill and Knowledge Qualifications:
- Experience with operating systems including Windows, and Linux (Centos/Ubuntu). [Mac OS X – optional]
- The ability to be a good listener, and to really understand a customer’s problem or question and help them solve it
- Proper phone etiquette and ability to speak and write clearly & accurately. Some support will be provided over the phone (via our VoIP system)
- Excellent writing skills. Most of the support work will be written (email, documentation, etc.)
- Knowledge of storage-based software computer applications and equipment
- Willingness to cooperate with others and work for the greater good
- Multi-tasking capabilities
Experience / Qualifications:
- 0 to 2 years of experience in a technical support role
- Knowledge of virtualization technologies, cloud computing, and storage concepts is preferable
- Candidates with international voice experience are a plus
Age Limit:
- Not Specified
Salary Package:
- Best In Industry
Selection Process:
- Online Test
- Personal Interview
How to Apply:
- Go to the official website www.vembu.com
- Intrested Candidates Send your resume to careers@vembu.com with the subject line indicating the role you are interested in.
Important Links:
- Notification & Application Link: Click here to Apply
